money back guarantee

WE HAVE ABSOLUTE CONFIDENCE IN PROVIDING YOU WITH THE BEST AT-HOME POLY GEL NAIL SYSTEM IN THE WORLD. THAT'S WHY WE'RE PROUD TO OFFER OUR 30-DAY 100% MONEY-BACK GUARANTEE.

In the unlikely event that your product is faulty, simply return the unused product and we’ll give you 100% of your money back. Now you can get long, beautiful nails without the worry.  Please read and understand our terms and conditions below.

To claim our Money-Back Guarantee:

  1. The Money-Back Guarantee is only valid on Gel Bae Starter Kits.

  2. You must complete at least 1 full set of nails, and take a photo of the result.

  3. If you are unhappy with the way your nails look, email your 6 photos to us at customerservice@gelbae.com with your order number, and we will review your application.

  4. All 30-day Money-Back Guarantee applications MUST be submitted within 30 days of receiving your Starter Kit.

  5. ALL images MUST have valid time and date stamps

  6. If your application does not meet our return criteria, you will not be approved for a refund. Incomplete or illegible claims will not be refunded.

  7. If approved, we will refund you the Starter Kit purchase price (at the time of order), once the kit has been returned to our warehouse*.

Please ensure that the detailed User Guide is thoroughly read and understood. If the kit has not been used correctly, and as instructed, the refund will not be approved.

We reserve our right to reject a refund in the event that we are not satisfied, (acting reasonably) with the supporting evidence you provide to us.

Postage costs and the process of sending the Starter Kit back to us (once approved by our Results team) is the full responsibility of the claimant, and return postage costs will not be refunded.

We advise to return the Starter Kit via trackable mail. We cannot guarantee that all return items will reach us, unless tracked.

*We ask all customers to allow up to 7 business days for the return to be processed, once it has arrived at our warehouse*

Taken photos of your gorgeous Gel Bae nails and LOVE them to bits? We’d love to see them, and give you a little something for sharing. Please send your images to customerservice@gelbae.com with your order number, to claim your gift - from us, to you. 😊